Benn Allen Guitar Coach respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book a lesson, join our email list, or use our online guitar lesson services.
This policy is designed for an Australian business and is based on general privacy principles under the Privacy Act 1988 and the Australian Privacy Principles. The OAIC says personal information includes information or an opinion about an identified person, or someone who is reasonably identifiable.
Benn Allen Guitar Coach provides online guitar lessons, guitar coaching, beginner guitar programs, and related music education services.
For privacy enquiries, you can contact us at:
Email: [email protected]
We may collect personal information including:
Your name
Your email address
Your phone number
Your suburb, state or country
Your guitar learning goals
Your lesson enquiry details
Booking and appointment information
Payment status or subscription information
Communication history, including email, SMS or phone enquiries
Website usage information, such as pages visited and form submissions
If lessons are arranged for a child or teen, we may also collect limited information about the student, such as their first name, age, guitar experience, learning needs, lesson availability and parent/guardian contact details.
We only collect information that is reasonably needed to respond to enquiries, provide lessons, manage bookings, process payments, improve our services, and communicate with you.
We may collect information when you:
Fill out a form on our website
Book a lesson or consultation
Download a free resource
Subscribe to our email list
Respond to an email, SMS or phone call
Purchase a lesson package or online program
Interact with our ads, landing pages or social media pages
Attend an online lesson or coaching session
We may also collect basic website and marketing data through tools such as cookies, tracking pixels, analytics platforms, booking systems, email/SMS platforms and advertising platforms.
We collect and use your personal information to:
Respond to your enquiry
Help you choose the right guitar lesson option
Book and manage lessons
Send lesson reminders and follow-up messages
Provide access to lesson resources or online programs
Process payments and manage subscriptions
Improve our website, advertising and customer experience
Send useful updates, offers, resources or lesson-related content
Keep records for business, tax, legal and administrative purposes
If you submit an enquiry, download a resource, book a call, or join our list, we may contact you by email, SMS or phone about guitar lessons, free resources, offers, updates or related services.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
You can opt out of SMS messages by replying STOP or contacting us directly.
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate the business, such as:
Website and funnel platforms
Email and SMS software
Booking and calendar tools
Payment processors
Video lesson platforms
Advertising and analytics platforms
Accounting or administration tools
Teachers or team members involved in delivering lessons
These providers only receive the information needed to perform their services.
Some of the platforms we use may store or process information outside Australia.
This may include website, email, booking, payment, advertising, analytics or video call platforms that operate internationally.
Where practical, we use reputable providers with security and privacy measures in place.
Australian Privacy Principle guidance requires privacy policies to explain whether information is likely to be disclosed overseas.
Our website may use cookies, pixels and similar technologies to:
Improve website performance
Understand how visitors use our site
Measure advertising results
Show relevant ads on platforms such as Facebook, Instagram or Google
Remember user preferences
You can disable cookies in your browser settings, but some website features may not work properly.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include:
Password-protected systems
Restricted access to business tools
Secure third-party platforms
Using reputable payment processors
Limiting access to information to people who need it
No online system can be guaranteed completely secure, but we take privacy and data protection seriously.
We keep your personal information only for as long as reasonably needed for the purposes described in this policy, including business, tax, legal, lesson delivery, customer service and record-keeping purposes.
If your information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.
You may request access to the personal information we hold about you.
You may also ask us to correct information if it is inaccurate, outdated or incomplete.
To request access or correction, contact:
We may need to verify your identity before providing access or making changes.
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Email: [email protected]
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC oversees privacy matters in Australia and provides guidance on the Australian Privacy Principles.
If a student is under 18, we require communication, booking and payment to be managed by a parent or guardian.
We only collect information about children or teens that is reasonably needed to provide lessons, manage bookings, support learning progress and communicate with the parent or guardian.
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date shown at the top.